1. Introduction
Welcome to We Digital Creatives (“Agency”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern all digital marketing, development, design, and related services offered to you (“Client”, “you”). By engaging our services, you acknowledge and accept these Terms.
2. Services Provided
We Digital Creatives provides a comprehensive suite of digital solutions, including but not limited to:
- Website Development (Information & E-commerce)
- Website Maintenance & AMC
- Graphic & Creative Design
- Search Engine Optimization (SEO)
- Google Ads & Paid Media Management
- Social Media Marketing (SMM)
- Content Writing & Copywriting
- Branding & Company Profiles
- Email Marketing
- Analytics & Reporting
Any additional services will require a separate proposal or agreement.
3. Service Agreement
3.1 Scope of Work
Each project includes a clearly defined Scope of Work (SOW) outlining deliverables, functionalities, and inclusions.
Any additional or modified requests outside the agreed SOW will be treated as extra work and charged accordingly.
3.2 Project Timelines
Timelines mentioned in proposals are estimates and depend on timely approvals, content submission, and responsiveness from the Client.
4. Payment Terms
4.1 Fees & Invoicing
All service fees will be detailed in the proposal.
Applicable taxes (GST), international transfer fees, or currency conversion charges will be borne by the Client.
4.2 Advance Payment
Projects commence only after receiving the specified advance payment.
4.3 Payment Delays
- Delayed or pending payments may pause the project and extend delivery timelines.
- No website handover, final files, or credentials will be shared until all dues are cleared.
4.4 Interest & Late Fees for Overdue Payments
If the Client fails to clear payments despite multiple reminders:
- An 18% annual interestwill be charged on the outstanding amount (calculated on a pro-rata basis).
- The Agency may also charge a late feedepending on the duration of delay and the total overdue payment.
- Prolonged non-payment may lead to suspension of services and legal recovery.
5. Client Responsibilities
5.1 Content & Access
The Client must provide all required content, product details, images, brand assets, logins, and access credentials in a timely manner.
Delays from the Client will directly impact the estimated delivery timeline.
5.2 Approvals
Approvals provided via email, WhatsApp, or any agreed communication channel will be considered final.
5.3 Feedback & Coordination
Clients must share consolidated feedback to avoid confusion and delays.
Split or inconsistent feedback may lead to timeline extensions and may incur extra charges.
6. Revisions and Changes
6.1 Included Rounds of Changes
Each project includes complimentary revision rounds:
- Information Website:3 rounds of complimentary changes
- E-commerce Website:5 rounds of complimentary changes
Any additional rounds beyond this limit will be billable as per the agency’s revision pricing.
Major changes that alter design, structure, or functionality will require a revised quotation or new agreement.
6.2 Additional Change Requests
Change requests after the design or development has been approved—or after final upload—are considered out-of-scope and will be charged separately.
7. Delay from Client Side
- Delay in providing content, approvals, or responses beyond 7 dayswill extend project timelines.
- Projects delayed beyond 30 daysdue to Client inactivity may be automatically placed on hold.
- Projects inactive for 60 daysmay be marked as closed; reactivation will require additional payment or a new project agreement.
8. Project Termination by Client
8.1 Termination After Project Start
If the Client terminates the project after work has begun, all completed work becomes billable and must be paid before termination is accepted.
8.2 Mid-Project Termination
If the Client terminates the project midway:
- A minimum of 80% of the total project valueis payable.
- If the project has progressed substantially (e.g., major development completed, advanced design stages, content integration, or final build), the payable amount will be 100% of the total project value.
- All work, drafts, designs, and partial builds remain the property of the Agency until full payment is received.
9. Refund Policy
9.1 Before Project Start
Refund of advance payment is only possible if no work has commenced.
9.2 After Work Has Started
If even 10–15% of work is completed, no refund will be issued.
Refunds are not applicable for marketing retainers, SEO, paid ads, design services, content writing, or monthly recurring services.
10. Intellectual Property
- Ownership of final deliverables transfers to the Client only after full payment.
- The Agency retains the right to showcase completed works in its portfolio unless a written confidentiality request is made.
- Third-party assets (themes, plugins, stock images, fonts, hosting, SSL, tools) are owned by the respective providers and billed separately if required.
11. Confidentiality
Both parties agree to maintain the confidentiality of shared data, strategies, credentials, and business information.
The Agency follows ethical data handling practices in alignment with GDPR, CCPA, and general privacy compliance guidelines.
12. Limitation of Liability
The Agency will not be liable for indirect, incidental, or consequential damages such as loss of profits, SEO rankings, downtime, or third-party failures.
Our liability is limited strictly to the service fee paid for the specific deliverable.
13. Third-Party Tools & Services
The Agency is not responsible for issues or disruptions caused by third-party systems including hosting providers, domains, plugins, APIs, tracking tools, or paid platforms.
Paid media advertising budgets are separate from agency fees.
14. Governing Law
These Terms are governed by the laws of Mumbai, Maharashtra, India, and all disputes fall under the jurisdiction of Mumbai courts.
15. Amendments
The Agency may update these Terms periodically. Updated versions will be listed on our website or shared directly with clients.
16. Contact Information
We Digital Creatives
Email: info@wedigitalcreativee.com
Phone: +91 89282 17926
Website: www.wedigitalcreatives.com